This Privacy Policy describes how The Bravada Studio ("we," "us," or "our") collects, uses, and shares information

when you visit thebravadastudio.com (the "Website"), use our online booking, shop with us, or interact with the

forms, chat features, and other tools available on the Website. By using the Website, you agree to the practices

described in this policy.

1. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically

through technology on the Website.

Information you provide to us.

When you voluntarily submit information through the Website, we collect it. This includes:

• Contact and "text us" submissions: your name, phone number, email address, and any message you send us.

• Online booking and consultation requests: information you provide through our booking system to schedule

and prepare for your visit.

• Email list sign-ups: your email address when you subscribe to updates, promotions, and news.

• Shop and membership purchases: information needed to process orders, memberships, and gift cards.

• Chat widget conversations: messages you send through the "Have a question? Text us" feature.

Information collected automatically.

When you visit the Website, a limited amount of information may be collected automatically through functional

cookies and embedded third-party content, subject to your consent where required. This may include:

• Basic device and connection information (such as IP address and browser type) processed by our website

platform to serve the site.

• Cookies set by our website, forms, and chat platform to operate the site’s features.

• Cookies set by embedded Google content on the Website, under Google’s own privacy policy.

We do not use Google Analytics, Tag Manager, or advertising or marketing tracking pixels on the Website.

2. Cookies and Tracking Technologies

A cookie is a small file stored on your device that helps a website function. We use only a limited set of cookies and

similar technologies:

• Essential and functional cookies: required for the Website and its features to work, including our website,

forms, and chat platform, which powers the contact and "text us" features, email sign-up, and review display.

• Embedded content cookies: some content embedded on the Website (such as Google maps or media) may

cause Google to set cookies on your device when it loads, under Google’s own privacy policy.

We do not use Google Analytics, Google Tag Manager, advertising pixels, or other third-party analytics or

marketing tracking on the Website.

Where required by law, non-essential cookies (such as those set by embedded Google content) are loaded only after

you provide consent through our cookie consent banner, or when you choose to load that content. You may accept or

decline non-essential cookies and may change your preferences at any time through the banner or your browser

settings. Declining non-essential cookies will not prevent you from using the core features of the Website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, appointment requests, and messages.

• Provide information about our services and follow up on your requests.

• Send text messages or emails you have consented to receive.

• Operate, maintain, and improve the Website and our services.

• Understand how visitors use the Website through analytics.

• Comply with legal obligations and protect our rights.

4. Text Messaging Consent

If you provide your phone number and agree to receive text messages, you consent to receive text communications

from us at that number. Message and data rates may apply. You may opt out at any time by replying STOP. We do

not share your mobile information with third parties or affiliates for their marketing or promotional purposes.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Website and our business, including our website, forms, and chat

platform, our online booking system (Aesthetic Record), our online shop and payment processors, and email

communication tools. These providers are permitted to use your information only to perform services for us.

• Legal and safety purposes, when required by law, regulation, legal process, or to protect the rights, property,

or safety of our patients, staff, or others.

Embedded and linked third-party content on the Website — such as Google-hosted content, the review widget, our

online shop and booking links, and social media links (Facebook and Instagram) — may collect information directly

under those third parties’ own privacy policies.

6. A Note About Protected Health Information

This Website is intended for general informational and appointment-request purposes and is not a patient portal.

Please do not submit detailed medical history or sensitive health information through the Website’s public forms or

chat. Protected health information created or received in the course of treatment is handled in accordance with the

Health Insurance Portability and Accountability Act (HIPAA) and our Notice of Privacy Practices, which govern

that information separately from this Website Privacy Policy.

7. Your Choices

• You can decline or withdraw consent to non-essential cookies at any time through our cookie banner.

• You can adjust your browser settings to refuse or delete cookies.

• You can opt out of text messages by replying STOP, and unsubscribe from emails using the link provided.

• You can request access to, correction of, or deletion of information you have submitted by contacting us using

the details below.

8. Data Security

We take reasonable measures to protect the information we collect. However, no method of transmission over the

internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from

children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above.

Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

The Bravada Studio

1559 Atlantic Blvd, Suite 121 (Total Salon Studios), Neptune Beach, FL 32266

Phone: (904) 590-2877

Email: leah@bravadaaesthetics.com